ONTASK INTERNATIONAL LOGISTICS CO.,LTD ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the personal information you provide to us when using our international logistics services (including air/sea cargo door-to-door services, overseas storage, and related value-added services) or interacting with us through our website (https://www.ontask-d2d.com/), customer service channels, or in-person communications. By using our services or providing your personal information to us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information necessary to provide, improve, and manage our logistics services, as well as to comply with legal and regulatory requirements. The types of information we may collect include:
1.1 Personal Identification Information
•Basic contact details: Full name, company name (if you are acting on behalf of a business), email address (e.g., 3545551305@qq.com), phone number (e.g., +86 400 646 6868, +8619802059616), and physical address (including pick-up and delivery addresses, such as addresses in Saudi Arabia, UAE, Oman, etc.).
•Identification documents: Where required for customs clearance, trade compliance, or service verification (e.g., business licenses, passport copies, ID cards, or tax registration documents for individuals or enterprises).
1.2 Service-Related Information
•Logistics and shipment details: Shipment content (e.g., product types like accessories, bags, mobile phone accessories), quantity, weight, dimensions, value of goods, waybill numbers, tracking information, and delivery instructions.
•Transaction and payment information: Invoices, payment records, and details related to service fees (e.g., costs for door-to-door cargo services, VAT tax-related data).
•Communication records: Content of communications between you and our team (e.g., demand communication, data confirmation, and customer service inquiries) via phone, email, or in-person meetings.
1.3 Website Usage Information
•Non-identifiable technical data: When you visit our website, we may collect information such as your IP address, browser type, operating system, pages viewed, visit duration, and referral sources. This data is collected through cookies and similar tracking technologies to improve website performance and user experience. You can manage cookie settings through your browser, but disabling certain cookies may affect the functionality of our website.
2. How We Use Your Information
We use the collected personal information only for legitimate, specific, and transparent purposes, including:
•Providing and fulfilling logistics services: To process your shipment orders (e.g., unpacking inspection, export declaration, import clearance, and final delivery), track cargo status, and ensure goods are delivered safely and punctually (as per our 7-10 day delivery commitment for eligible services).
•Communicating with you: To respond to your inquiries, provide updates on shipment progress, send service-related notifications (e.g., delivery confirmations), and share information about changes to our services or policies.
•Complying with legal and regulatory obligations: To meet customs clearance requirements (e.g., using your identification documents for import/export compliance in countries like Saudi Arabia and UAE), tax regulations (e.g., handling VAT tax), and other applicable laws.
•Improving our services: To analyze service performance, identify areas for improvement (e.g., optimizing warehouse operations at our 25,000㎡ facilities or enhancing our 24/7 online response system), and develop new services that meet customer needs.
•Protecting our business and customers: To prevent fraud, verify the authenticity of orders, and ensure the security of your goods and personal information (e.g., using network tracking to monitor shipment safety).
3. Disclosure of Your Information
We do not sell, rent, or lease your personal information to third parties for marketing purposes. We may disclose your information only in the following circumstances:
3.1 Service Providers and Partners
We share information with trusted third-party service providers who assist us in delivering our logistics services, including:
•Overseas warehouse operators (e.g., our warehouse team in Jeddah, Saudi Arabia, and partners managing Amazon, Noon, or Jollychic FBA fulfillment centers).
•Customs brokers and clearance agents (to complete import/export procedures in target countries like K.S.A, U.A.E, and Oman).
•Shipping carriers (airlines, shipping lines) and delivery companies (to transport and deliver your goods door-to-door).
•IT service providers (to maintain our website, logistics tracking system, and data storage infrastructure).
All such third parties are required to comply with this Privacy Policy and applicable data protection laws, and they are prohibited from using your information for any purposes other than providing the agreed-upon services.
3.2 Legal and Regulatory Requirements
We may disclose your information if required by law, regulation, court order, or government authority (e.g., responding to a customs inspection or legal investigation) to protect our legal rights, comply with obligations, or prevent harm to you, our business, or others.
3.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business reorganization, your personal information may be transferred to the successor entity. We will notify you of such a transfer in advance and ensure the successor complies with this Privacy Policy.
4. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
•Secure data storage systems (with access restricted to authorized staff only).
•Encryption of sensitive information (e.g., payment details and identification documents) during transmission and storage.
•Regular security audits and updates to our IT infrastructure (e.g., protecting our logistics tracking network from cyber threats).
•Training for our 300+ staff on data protection practices and confidentiality obligations.
While we take all reasonable steps to secure your information, no data transmission or storage system is 100% secure. We cannot guarantee absolute security, but we will promptly notify you and relevant authorities if a data breach occurs that may pose a risk to your rights or freedoms.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period depends on the type of information and the purpose of use:
•Service-related information (e.g., shipment records, waybills): Retained for at least the period required by customs and tax regulations (typically 5-7 years) after the completion of the service.
•Basic contact information: Retained for as long as you maintain a business relationship with us, plus a reasonable period thereafter to address potential inquiries or claims.
•Website usage data (non-identifiable): Retained for up to 2 years, unless longer retention is needed for website optimization or legal compliance.
Once the retention period expires, we will securely delete or anonymize your information so that it can no longer be associated with you.
6. Your Rights Regarding Your Information
Under applicable data protection laws (e.g., the General Data Protection Regulation (GDPR) for EU residents, or local laws in China, Saudi Arabia, UAE, etc.), you may have the following rights regarding your personal information:
•Right to access: Request a copy of the personal information we hold about you.
•Right to correction: Request to update or correct inaccurate or incomplete information.
•Right to erasure: Request the deletion of your information if it is no longer necessary for the purposes collected, or if you withdraw your consent (where applicable).
•Right to restriction of processing: Request that we limit the use of your information (e.g., if you dispute its accuracy).
•Right to data portability: Request to receive your information in a structured, machine-readable format (where technically feasible) to transfer to another service provider.
•Right to withdraw consent: If you provided consent for a specific use of your information, you may withdraw it at any time (this will not affect the lawfulness of processing before withdrawal).
To exercise any of these rights, please contact us using the details provided in Section 7. We will respond to your request within a reasonable period (typically 30 days) and may ask for additional information to verify your identity before processing the request.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:
•Company Name: ONTASK INTERNATIONAL LOGISTICS CO.,LTD
•Headquarters Address: Baiyun District, Guangzhou, Guangdong Province, China
•Phone Number: +86 400 646 6868 / +8619802059616
•Email Address: 3545551305@qq.com
•Website: https://www.ontask-d2d.com/
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments. When we make changes, we will revise the "Effective Date" at the top of this policy and post the updated version on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Your continued use of our services after the updated policy takes effect constitutes your acceptance of the changes.