Improving the cash-on-delivery (COD) acceptance rate in the Middle Eastern market requires strategies tailored to local market characteristics and consumer habits. Below are specific methods:
1. Overseas Warehouse Layout & Expedited Delivery
Storing products in local overseas warehouses can reduce delivery time from 5–7 days (for direct shipping from China) to within 3 days. For example, a 3C seller using overseas warehouses saw their acceptance rate rise from 60% to 90%.
2. Address Verification & Dynamic Adjustment
Before shipping, send an SMS link for customers to confirm or modify their address, reducing rejections due to incorrect addresses. Logistics providers can use AI to filter out vague addresses (e.g., "desert area," "in front of the mosque"), cutting invalid orders by 30%.
3. Multiple Pre-Delivery Touchpoints & Flexible Scheduling
Confirm orders three times via SMS, WhatsApp, and phone calls (peak contact times are around 2 a.m.), and offer scheduled delivery options. Some logistics providers also share the driver's contact information to enhance customer trust.
4. Handling Special Scenarios
During Ramadan: Stock up one month in advance, adjust delivery times to avoid fasting hours, and include gifts like dates in packages to reduce return rates.
Extreme Weather: Allow a 5–7 day buffer and partner with localized logistics providers to handle sudden events like sandstorms.
Ontask Express focuses on the Saudi special line, providing customers with efficient and reliable Saudi cargo, with a focus on the Middle East region. With overseas warehouses in Jeddah and Riyadh, along with a self-managed Chinese delivery team, we empower Chinese products to go global and benefit all humanity!