For cross-border e-commerce sellers using Amazon FBA in the Middle East, damaged or destroyed goods during logistics transit and warehouse operations are a common issue. Many sellers are unclear about which scenarios qualify for claims against Amazon, resulting in unnecessary profit losses. Drawing on Amazon Middle East official policies and practical experience, this guide clearly outlines valid scenarios for legally filing claims for damaged goods, helping sellers safeguard their rights accurately and recover losses.
First and foremost, damage caused by operations within Amazon's warehouses is the primary claim-eligible scenario. After goods are successfully received and stored at Amazon FBA warehouses in the Middle East, claims can be submitted for breakage, dents, deformation, missing parts or accessories that occur during Amazon-managed storage, picking, packing, transfer and delivery. In addition, damage arising from inventory transfers between different Amazon warehouse locations across Middle East sites is Amazon's liability, and sellers may submit claims normally.
Second, damage caused by Amazon's partnered carriers. If goods are shipped via Amazon's official partnered logistics channels, claims can be pursued for damage such as crushing, water ingress and destruction occurring during last-mile transit and doorstep delivery, provided the seller's shipment checklist and cargo details match the backend plan, the shipment status remains active and uncancelled, and basic platform claim requirements are met.
Scenarios not eligible for claims are clarified below: inadequate packaging by the seller, inherent product quality defects, damage sustained in transit via third-party non-official logistics providers, and returned items damaged due to buyer misuse. These cases are not covered by Amazon compensation. Sellers must retain documentation including warehouse receipt records, photos of damaged goods, and logistics manifests, and submit claims within the applicable time limit. Professional Middle East FBA logistics services can assist sellers throughout the process to inspect damaged inventory, compile supporting documents and handle claims on their behalf, reducing operational losses.